Refund Policy

Refund & Return Policy

Last updated: June 2026

At Fabisense, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
The item must include all accessories, manuals, and components.
Proof of purchase or order confirmation is required.

Products returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Products damaged due to misuse, abuse, or unauthorized modifications.
Products returned without original packaging or essential accessories.
Customized or special-order products.
Return Process

To initiate a return, please contact our customer support team:

Email: info@fabisense.com
Phone: +86-755-86561489

Please include:

Order number
Product name
Reason for return
Photos (if applicable)

Our team will provide return instructions and the return shipping address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Processing time is typically 5–10 business days depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request photos or videos to verify the issue. Upon verification, we will provide a replacement, repair, or full refund at no additional cost.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
We recommend using a trackable shipping service.
Contact Us

If you have any questions regarding returns or refunds, please contact us:

Fabisense
Email: info@fabisense.com
Phone: +86-755-86561489
Website: https://www.fabisense.com