Refund Policy
Return & Refund Policy
Last updated: October 2026
At FABISENSE, customer satisfaction is our priority.
We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return:
- The product must be returned within 90 days of delivery.
- The item must be in its original condition.
- The product must include original accessories, manuals, and packaging.
- Proof of purchase is required.
For electronic sensing products, returns may not be accepted if the product has been:
- Physically damaged
- Modified
- Misused
- Damaged due to improper operation
How to Start a Return
To request a return, please contact FABISENSE customer support:
Email: info@fabisense.com
Please contact us before sending any product back.
Our team will provide:
- Return instructions
- Return address
- Shipping guidance
Unauthorized returns may result in processing delays.
Return Shipping
If the issue is caused by FABISENSE:
Examples:
- Wrong product received
- Damaged product received
- Manufacturing defect
FABISENSE will cover the return shipping cost.
Other Returns:
Examples:
- Change of mind
- Ordered the wrong product
- No longer needed
The customer is responsible for return shipping costs.
Damaged or Incorrect Orders
Please inspect your order after delivery.
If your product arrives damaged, defective, or incorrect, contact us within 7 days after delivery.
Please provide:
- Order number
- Photos/videos of the product
- Description of the issue
We will review the situation and provide a solution.
Product Support & Warranty
If your FABISENSE product has performance issues, please contact our support team.
We may provide:
- Troubleshooting assistance
- Replacement parts
- Replacement products
- Other solutions depending on the situation
Exchanges
If you need a different product, the fastest solution is to return the original item and place a new order after your return is approved.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days after receiving the product, according to applicable consumer protection regulations.
The product must be returned in its original condition with all accessories and packaging included.
Refunds
Once your returned product is received, we will inspect it within 3 business days.
If approved:
- Refunds will be issued to the original payment method.
- Processing time may take up to 10 business days, depending on your bank or payment provider.
If more than 15 business days have passed after refund approval, please contact:
Contact Us
FABISENSE
Email:
Website:
Our Location
Fabisense Protech International Group Co., Ltd.
Office 2203, Building 3, Guangming Phoenix Square, Guangming District, Shenzhen, Guangdong, China